1. What types of rugs do you sell?

We offer a wide selection of premium-quality rugs, including Persian, Oriental, vintage, modern, handwoven, and machine-made rugs. Our collection features various sizes, colors, and patterns to suit different home styles.

2. Are your rugs handmade or machine-made?

We offer both handmade and machine-made rugs. Each product description specifies whether a rug is handwoven by skilled artisans or crafted using advanced weaving technology.

3. Do you offer custom rug designs?

Yes! We offer custom-made rugs upon request. You can choose the size, color, and pattern based on your preference. Contact our team for more details on custom orders.

4. How do I know which rug size is right for my space?

We recommend measuring your space and considering your furniture arrangement before purchasing. You can check our rug size guide on our website or contact our team for assistance.

5. Do the rug colors look the same in person as they do online?

We strive to display accurate colors in our product images. However, slight variations may occur due to lighting, screen settings, and photography. If you have any concerns, feel free to reach out before purchasing.

6. How do I place an order?

Simply browse our website, select your desired rug, add it to your cart, and proceed to checkout. Follow the payment instructions to complete your purchase.

7. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure online payment methods. Your transactions are protected through encrypted payment gateways.

8. Do you offer shipping across Canada?

Yes! We provide nationwide shipping across Canada. Shipping costs and delivery times depend on your location and order size.

9. How long will my order take to arrive?

Standard delivery typically takes 5–10 business days, depending on your location. Some handmade or custom rugs may take longer to arrive.

10. Do you offer international shipping?

Currently, we focus on serving customers in Canada. However, if you are interested in international shipping, please contact us to check availability.

11. What is your return policy?

We accept returns within 7 days of delivery, provided the rug is unused and in its original packaging. Custom-made or clearance items are non-refundable. Return shipping costs are the customer’s responsibility unless the item is defective.

12. How do I clean and maintain my rug?

Regular vacuuming helps maintain your rug’s quality. For deeper cleaning, follow the care instructions provided with your purchase or consult a professional rug cleaner. Avoid exposing rugs to direct sunlight for extended periods.

13. What if I receive a damaged or incorrect item?

If your rug arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will assist you with a replacement or refund.

14. Can I cancel or modify my order after placing it?

Orders can only be canceled or modified within 24 hours of placing them. After processing begins, cancellations are not possible.

15. How can I contact customer support?

You can reach us via:
📧 Email: rugifyca@gmail.com
We are happy to assist you with any inquiries!