Privacy Policy

At Rugify, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our website, make a purchase, or interact with us. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect different types of personal information to provide you with a smooth shopping experience. This includes:

A. Information You Provide to Us

  • Personal Details: Name, email address, phone number, billing and shipping address.

  • Payment Information: Credit/debit card details, PayPal details, or other payment methods. We do not store your payment details—transactions are securely processed through third-party payment gateways.

  • Account Details: If you create an account, we store your username and password securely.

B. Information Collected Automatically

  • Browsing Data: IP address, device type, browser information, and pages you visit on our site.

  • Cookies & Tracking Technologies: Small data files stored on your device to enhance user experience, remember preferences, and track website analytics.

C. Information from Third Parties

  • If you interact with us through social media or third-party login options (e.g., Google or Facebook), we may collect information as permitted by those platforms.

2. How We Use Your Information

We use your information for the following purposes:

✅ To Process Orders: Ensuring accurate billing, shipping, and order fulfillment.
✅ To Improve Our Services: Analyzing customer behavior to enhance our website and product offerings.
✅ To Communicate With You: Sending order confirmations, tracking updates, promotional offers, and customer support responses.
✅ To Personalize Your Experience: Recommending products based on your browsing and purchase history.
✅ To Ensure Security: Detecting fraud, preventing unauthorized access, and maintaining a secure shopping environment.

We do not sell or rent your personal information to third parties.

3. Cookies & Tracking Technologies

Cookies help us improve your shopping experience by:

  • Keeping items in your cart

  • Recognizing returning customers

  • Analyzing website traffic and user preferences

You can manage cookie preferences in your browser settings. However, disabling cookies may affect website functionality.

4. How We Protect Your Information

We take data security seriously and use industry-standard measures, including:
🔒 SSL Encryption: Protects sensitive data during transactions.
🔒 Secure Payment Processing: Payments are handled through trusted third-party providers.
🔒 Restricted Access: Only authorized personnel can access stored data.

While we take all reasonable steps to safeguard your data, we cannot guarantee 100% security due to evolving cyber threats.

5. Third-Party Services & Data Sharing

We may share your data with trusted third-party services for:

  • Payment Processing (e.g., PayPal, Stripe)

  • Shipping & Delivery (e.g., courier services)

  • Analytics & Marketing (e.g., Google Analytics, Meta Ads)

These providers have their own privacy policies, and we encourage you to review them.

6. Your Rights & Choices

As a customer, you have the following rights:
✔ Access Your Data: Request a copy of the personal data we store about you.
✔ Modify Your Data: Update or correct your information anytime.
✔ Request Deletion: Ask us to delete your data (except for legal or contractual obligations).
✔ Opt-Out of Marketing Emails: Unsubscribe at any time using the link in our emails.

To exercise these rights, contact us at [Your Contact Email].

7. Data Retention

We retain your data only as long as necessary for:

  • Fulfilling orders and providing customer support.

  • Complying with legal and tax obligations.

  • Improving our services.

After this period, data is securely deleted.

8. International Data Transfers

Since we operate in Canada and may work with global partners, your information may be processed outside the UK. However, we ensure all data transfers comply with relevant privacy laws and security measures.

9. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from minors. If a parent or guardian believes their child has provided personal information, please contact us for removal.

10. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page, and significant updates will be communicated via email. Please review this policy periodically.

Last Updated: [Date]

If you have any questions or concerns, feel free to reach out at [Your Contact Email].

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